Core Feature

Custom Knowledge for Smarter Responses

A Personalized Knowledge Source

Imagine your assistant equipped with the expertise of your best employees, ready to answer questions as if they were tailored just for your business. With Custom Knowledge, you can store essential information—FAQs, product details, procedures, and more—giving your assistant a library of answers that reflect your unique services.

Support That Speaks Your Language

Whether your clients need to know about insurance policies, medical procedures, or product specifications, Custom Knowledge allows your assistant to respond in a way that aligns with your industry and customer needs. This specialized support can boost customer confidence and make your assistant an invaluable part of their experience.

Easy Updates, Consistent Service

As your business grows or changes, Custom Knowledge grows with it. You can easily add, update, or remove information to keep responses fresh and accurate. This means your assistant is always prepared to give answers that meet today’s expectations.

Key Benefits

Leverage Your Knowledge Base for Powerful Insights

On-Demand

A team member who’s always ready to respond with clear, detailed information whenever customers reach out. With Custom Knowledge, your assistant provides reliable answers based on your company’s unique knowledge base, helping customers find what they need quickly and confidently.

Industry-Aligned

Consistency is everything when it comes to building trust. This feature lets your assistant deliver answers that are specific to your products, services, and industry. It ensures every interaction is personalized, professional, and aligned with your standards—so no detail is ever left out.

Easily Updated

As your business grows, your assistant’s knowledge grows too. Custom Knowledge allows you to easily update the assistant’s information to reflect changes in products, services, or company policies. This way, your assistant always provides the most up-to-date answers, enhancing the customer experience and reducing the workload on your team.

Your Assistant with Your Expertise

Ready to empower your assistant with Custom Knowledge? Book a demo today and witness the benefits yourself.

Schedule A Demo

Frequently Asked Questions

Custom Knowledge allows your assistant to tap into a library of information unique to your business. By uploading data—like FAQs, training manuals, or product information—the assistant can provide answers tailored to your specific services, products, or expertise, just as if it were a knowledgeable team member.
You can add almost any business-related information: answers to common questions, product details, industry guidelines, or even troubleshooting tips. This makes the assistant a resource that speaks directly to your audience with accurate, on-brand information.
Absolutely. By drawing on your business’s unique data, the assistant can offer responses that are both accurate and relevant to the questions your customers or clients are asking. It becomes an informed extension of your team, able to answer in a way that feels personal and specific to your business.
Yes! You can add new information whenever you need, ensuring that the assistant stays up-to-date with the latest insights, services, or products you offer. This flexibility allows your assistant to grow and adapt with your business.